FAQ
Dispatch Times
Standard turnaround is 2 weeks and then dispatch. Fastpass turnaround is 3-5 days and then dispatch. You chose your turnaround time option at checkout along with your postage option of 1st class or next day. If in doubt please message me and check.
All orders are posted out Royal Mail 1st class for UK, unless you change your shipping at checkout to next day or signed for. EU orders are posted out Royal Mail International Standard and this is a non tracked service. USA Canada and Australia have the option of Royal Mail International Non Tracked or Tracked services. If you do chose the Non Tracked service I do not take responsibility if your order gets lost in transit, as I recommend using the tracked service. Ear Holders are posted Royal Mail signed for 2nd Class.
RM 1st class aims to deliver the next working day but can take up to a week. Next day is before 1pm. EU usually takes 1 week but can take up to 2 weeks. USA/Canada/Australia usually takes 2 weeks but can take up to 6 weeks.
If you order gets returned to me due to not being collected from RM in time (they hold items for 18 days before returning to sender) you are responsible for paying the postage cost to post out to you again. Refunds are also not possible in this case as I have fulfilled and posted your order correctly.
Once your order is with RM it is out of my control but if you do have any problems please contact me and we can sort out together.
Refunds and Returns
I do not process refunds for mistakes that are not mine. All details are in each listing about that product and if you are unsure I ask you message me first. This includes incorrect addresses. I do not accept returns as items have been made to your custom request.
However if you do have an issue with your order please do contact me and I will do my best to resolve the issue. Please note that if I offer a replacement pair of Ears I do require the original ones back before I send a new pair.
Product Care
We recommend that you do not wear your Ears on theme park rides as you don't want to lose or damage them.
Your ears are handmade so sequin material and all fabrics should be handled with extreme care as they are very delicate. We don't take responsibility for loss of sequins or items from your ears or bow or headband. We also do not take responsibility for what happens to fabrics if you wear them in the rain/snow, extreme weather conditions.
Sizing
My Ears headbands are one size and fit both adults and children. I wear my Ears and they are super comfortable. They are not tight behind your ears so you can wear them for long periods of time. Both my cousins who are 3 and 6 have my Ears and they fit them perfectly.
Dust Bags
You will receive your order in a EEA branded Dust Bag. Depending on the size of your order will depend on the size of your dust bag. Dust Bags are not for sale. Please do not ask me for extra Dust Bags or a bigger size. They are free when you place an order and I reserve every right to decide which size your order requires. Please note if you order a sale item you will not receive a Dust Bag.