FAQ

Dispatch Times

Turnaround - Standard 14 working days. Fastpass 3-5 working days. Chosen at checkout by you. (Working days do not include Saturday/Sunday or bank holidays)

Postage UK Standard RM 1st Class usually takes 1-2 days. Tracked RM Next Day delivered by 1pm. Ear Holders RM 2nd Class Signed for usually takes 2-3 days.

If your order hasn't arrived a week after your dispatch please contact me. I will check your reference number and see if it is at your delivery office. If you order gets returned to me due to not being collected from RM in time you are responsible for paying the postage cost to post out to you again. Refunds are not possible in this case as I have fulfilled and posted your order correctly.

Postage EU International Tracked RM usually takes 1-2 weeks. Tracking number provided in email and you may be charged customs/duties on delivery.

Postage INTERNATIONAL International Tracked RM usually takes 2-3 weeks. Tracking number provided in email and you may be charged customs/duties on delivery.

Once your order is with RM it is out of my control but if you do have any problems please contact me and we can sort out together.

Please note that all transactions are in GBP and I do not take responsibility for any conversion charges or custom fees.

Refunds and Returns

I do not process refunds or accept returns as your order is custom made for you. All details are in each listing about that product and if you are unsure I ask you message me first. This includes incorrect addresses.

However if you do have an issue with your order please do contact me and I will do my best to resolve the issue.

Apparel is also custom made for you and I cannot exchange or return apparel items unless they are faulty. Each apparel item has a size guide so please reference this before you purchase to ensure you get the correct size.